People
Quality roles and competence
MANAGEMENT SYSTEM
Quality Management System
Improve consistent delivery, customer satisfaction and continual improvement.
STEP 2 / ONLY ISO 9001
Use this after defining your ISO 9001 preparation scope. These are implementation prompts from the Center, separate from the framework’s requirements.
Quality roles and competence
Process consistency and corrective action
Customer requirements and quality controls
Improvement projects and audit milestones
Cost of poor quality and improvement resources